Legal

Privacy Policy

Effective Date: September 8, 2026

Last Updated: September 8, 2026

1.1 About MEDICOEVO

SWASTI MEDCORE, operating under the brand name MEDICOEVO, operates www.medicoevo.com and provides medical-tourism and healthcare facilitation services from India. MEDICOEVO may help patients identify hospitals and healthcare professionals, obtain medical opinions or treatment estimates, coordinate appointments and facilitate related travel and support services.

1.2 Information We May Collect

We may collect name, age/date of birth, gender, nationality, country/city of residence, telephone/WhatsApp number, email address, passport-related information where necessary, accompanying-person details, travel dates, treatment requirements, hospital preferences, and service/payment information. Where voluntarily submitted for medical facilitation, we may also receive medical history, diagnosis, symptoms, prescriptions, laboratory reports, scans, discharge summaries and other relevant medical records.

1.3 How We Use Information

We use information to respond to enquiries; understand healthcare requirements; coordinate medical opinions and appointments; communicate relevant information to hospitals/doctors; obtain treatment estimates and availability; assist with visa, accommodation, transport and other requested arrangements; process applicable payments; improve website/services; prevent fraud and security incidents; maintain business records; and comply with applicable law.

1.4 Medical Information

Medical information submitted to MEDICOEVO is used for the purpose for which it was provided, including sharing relevant information with appropriate hospitals, doctors or healthcare professionals when necessary to respond to an enquiry or facilitate requested services. MEDICOEVO does not sell medical records or medical information.

1.5 Sharing Information

Relevant information may be shared, where necessary, with hospitals, doctors, clinics, diagnostic centres, healthcare professionals, medical coordinators, visa-support providers, travel/accommodation/transport providers, technology/service providers and professional advisers. We aim to share only information reasonably necessary for the relevant purpose.

1.6 International Transfers

Because MEDICOEVO serves international patients, information may be communicated across borders where necessary to provide the requested service. Such processing will be handled subject to applicable privacy and data-protection requirements.

1.7 Communications

By submitting an enquiry, you may be contacted by telephone, email, WhatsApp or other contact details you provide regarding your enquiry, medical-tourism arrangements, appointments or requested services. Promotional communications, where used, will be handled subject to applicable consent and opt-out requirements.

1.8 Cookies and Tracking

Our website may use essential, functional, analytics and advertising technologies. Please see the Cookie Policy for details.

1.9 Advertising and Analytics

MEDICOEVO may use Google Analytics, Google Ads, Google Tag Manager, Meta or similar technologies. MEDICOEVO will not intentionally use patient medical information submitted through healthcare enquiries for prohibited advertising personalization.

1.10 Data Security

We use reasonable technical and organizational measures intended to protect information from unauthorized access, misuse, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.

1.11 Data Retention

We retain personal information only as long as reasonably necessary for the relevant service, legitimate business records, dispute resolution, contractual requirements or applicable law.

1.12 Your Choices and Rights

Depending on applicable law, you may request access to information, correction of inaccurate information, deletion where legally applicable, withdrawal of consent where processing is based on consent, or information regarding certain disclosures. Contact us at info@medicoevo.com.

1.13 Children

Where services are requested for a minor, information should be supplied by a parent, legal guardian or other authorized person.

1.14 Third-Party Websites

Links to hospitals, airlines, hotels, government sites or other providers may be provided. Their privacy practices are governed by their own policies.

1.15 Changes

We may update this Privacy Policy periodically. The latest version will be posted on this page.

1.16 Contact

SWASTI MEDCORE / MEDICOEVO

M-3, Lajpat Nagar-2, New Delhi - 110024, India

Phone: 9899155202

Email: info@medicoevo.com